FAQ

How do I buy something?

You simply add the items to your cart by either clicking the add to cart icon or the add to cart button in the item page. You may review the items you have added to your cart in the cart page or the by hovering over the cart icon which can be found in the top right of any page. Then proceed to checkout where you will enter your personal and shipping information. To complete the purchase you will kick the "proceed to paypal" button which will lead you to the paypal payment gateway where you will complete your payment using your payment method. A paypal account is not required.

Do I need to sign up to buy?

Signing up for an account is not necessary to make a purchase however creating an account with adesso is quick and easy, and will allow you to move through our checkout quicker. You can also store multiple shipping addresses, gain access to your order history, and much more.

I have forgotten my password, now what?

Please email our customer service at info@adessoman.com and we will reset your password.

I have forgotten my username, now what?

Please email our customer service at info@adessoman.com and we will reset your account. 

What methods of payment are accepted?

We accept visa, master card and american express credit cards. You may also use you paypal account to complete a payment.

Do you ship to any country?

Yes, we ship to most countries!

How much is shipping?

Click here to learn more.

How long will it take for my items to arrive?

For Canada orders, regular parcel (aprox. 5 – 10 business days), Xpress Post (aprox. 3 – 6 business days). For U.S. orders, Standard U.S. Air Small Packet (aprox. 5 – 12 business days), Xpress Post (aprox. 3-10 business days). For international orders, Standard International Small Packet (aprox. 7-14 business days), Xpress Post (aprox. 5 -12 business days).

How do I get a refund?

Click here to learn more.

How do i return / exchange items?

Click here to learn more.